Terms & Conditions

Please take time to read BRADFORD AND THREAD terms and conditions carefully before placing an order.

1.Shopping and Ordering from Bradford Thread.

1.1 You can easily order by the online website, www.bradfordthread.com

1.2 By emailing us direct with your order to info@bradfordthread.com

1.3 By calling us on UK mobile number: +447525743863.

1.4 When purchasing using option 1.2 or 1.3, please quote us the unique ref number along with listed prices every product has on the website.

1.5 Once the order has been placed, you will receive an email confirming details of your order to your provided email address. However this does not necessarily mean your order is confirmed and processed.

1.6 If the order has been placed and the item is out of stock we will refund you the full amount.

1.7 BRADFORD THREAD holds every right to cancel any sale and not supply any product(s) due to changes or discontinue the availability of any product(s) at any time at its sole discretion. If an order is cancelled, any payment made for the product(s) will be refunded in full. This does not affect your statutory rights.

1.8 All Orders are deemed separate and treated individually.

1.9 BRADFORD THREAD strive to make sure that the prices on www.bradfordthread.com are accurate but errors/mistakes may occur. If an error is discovered in pricing of the product(s) in your order, you will be informed as soon as possible. In this circumstances you will be given the option of reconfirming your order at the correct price or cancelling the order.

1.10 It is the customer’s responsibility to check the import restrictions for their country and to pay any import charges.

1.11 Please be aware, the colour of fabric may differ from the actual cloth. This may be due to many reasons such as screen settings and other factors. BRADFORD THREAD strive to be accurate in their description but if unsure of any product(s) you are welcome to contact us.

2.Website.

2.1 Access to the website is granted on a temporary basis. BRADFORD THREAD reserves the right to withdraw or amend any of the products which are provided on the website without any prior notice. If you fail to comply with any of the terms listed, the company reserves the right to revoke your user privileges.

2.2 All data contained on the website including written design graphic or photography are owned by BRADFORD THREAD. You must not use any data from the website for any personal or commercial purposes without obtaining specific permission, from BRADFORD THREAD.

2.3 BRADFORD THREAD reserves the right to change, modify, remove or substitute without notice any information shown on the website. Prices and availability of goods are subject to change.

2.4 Products displayed on the website are provided without any guarantees, conditions or warranties.

3.Payment

3.1 All orders must be paid before the items can be dispatched.

3.2 You can purchase by credit or debit card, cheque, postal order, bank transfer or PayPal.

3.3 All prices are quoted in Pounds Sterling.

3.4 If payment is not made promptly and on time BRADFORD THREAD has the right to recall the product sold to you. Therefore all material remains the property of BRADFORD THREAD until payment is cleared.

3.5 If for whatever reason BRADFORD THREAD needs to recall any material from you, you are obliged to send the material back at your own expense. Failure to comply will result in additional costs and could result ultimately in legal action.

4.Delivery

4.1 BRADFORD THREAD provides a free of charge delivery service to all UK address only excluding Ireland and non-geographical postal codes indicated by our couriers.

4.2 Delivery will be by courier for local and economical service, which takes from 3-5 working days. It may take longer to deliver to some addresses and countries.

4.3 BRADFORD THREAD never promises or takes responsibility for any delivery time or item to be delivered, as the company uses third party couriers for parcel delivery.

4.4 BRADFORD THREAD does not offer any insurance to any parcel unless customer requests to do so, as a result parcel or post may cost extra which has to be paid by customer.

4.5 BRADFORD THREAD has no control over parcel delivery. It is customer’s responsibility to contact the company if the delivery has exceeded estimated delivery time. We will ensure that you receive your order as quickly as possible.

5.Returns

5.1 If you wish to return any faulty item please contact BRADFORD THREAD via email first.

5.2 If you are not satisfied with your purchase for whatever reason you are able to cancel your order with written notice of your cancellation and returning the goods/product in its original and resalable condition within 7 days of receipt of the goods.

5.3 This does not affect your statutory rights as due to bespoke nature of the business all customers orders are treated individually hence all returns may not be accepted unless agreed by the company.

5.4 Please securely pack as originally received along with all documents and goods.

5.5 BRADFORD THREAD recommends the goods are returned by recorded delivery.

5.6 It is customer’s responsibility for the goods to reach the company warehouse.

5.7 BRADFORD THREAD will not be responsible for the costs of returning the goods unle ss they are faulty or delivered to you in error.

5.8 If the return item is not received you will still be charged for the material and service used.

5.9 As soon as notice for your cancellation is received and goods have arrived back into the warehouse, the company considers the product to be in a re-saleable condition.

5.10 Full refund maybe denied if the company deems the postage to be high to the provided delivery address.

5.11 All orders placed are checked and inspected carefully before goods sent to customer.

6.Privacy, Data Policy and Marketing.

6.1 When ordering from BRADFORD THREAD, your details will be required which you will need to submit to process your order such as contact numbers, address and email. Your details will be saved in personal security system and it will be used to process your order and you may be contacted with present order as well as any future promotion.

6.2 Customers details will not be passed on or sold to other third party companies without customers notice.

6.3 From time to time the customers may be contacted via email, phone and post regarding promotions, deals and marketing purposes.

7.Revision of Terms

7.1 This page of terms and condition maybe revised and amended from time to time. It is customers responsibility to take notices of any action or changes made within these terms and conditions.

E-mail:info@bradfordthread.com